On our wavelength In. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Within that letter or email, we’ll also include information about any other changes we’re. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. The Stream remote. Despite this I’m being charged £40 as they haven’t received the kit back within a certain time period (I wasn’t even notified that it hard to be returned by a certain date). 2. they have not sent me a package to return the old kit in. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. If you can set up using a Self-Install pack, but choose to use an engineer for. You need to post the equipment back to Virgin Media. We would like to show you a description here but the site won’t allow us. If you need any help, please don't hesitate to let us know. John-----I do not work for VM. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. For full instructions on how to return any of our kit, please see here and all instructions should be available there. Virgin Media want their box back - i dont have it. Networking and WiFi. The clerk will print the return label and process your return. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. Browse Virgin Media Virgin Media Community. I had a message about collecting my kit. That is 56 minutes notice of a possible pick up. We would like to show you a description here but the site won’t allow us. Account - Cable. i. Switched. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Tuning in. . . SpeedReturning your Virgin Media kit VirginMedia. No, you can keep using the same phone you’ve always used. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Account - Cable. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. Left virgin over month ago and requested already 5 times rerun kit, unfortunately never received that and no one is able to answer any of my questions when there was sent or what is the tracking number, Recently received bill to pay because kit is not returned but how can I return it if I requested that already 5 times and it never arrived??Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. Stay safe online. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. If you do return the equipment to us within 80 days of your services being ended, you will be refunded via a bill credit on your next available bill. Each return kit is associated with specific equipment. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. couldn't see where best to post this. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. put the folded cardboard box in the bin liner with the box and wrapped it in sellotape and put the. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. However, I received a text message saying that I did not schedule a return yet. That’s why we have a dedicated team to help you with this and answer any other questions you might have. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Networking and WiFi. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. I've been asked to return my previous Stream box after cancelling then reactivating the service. The . Return Old Kit - Virgin Media Community - 5285247. 6. You have arranged to pick up your equipment on three occasions. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. You can return our kit at no extra cost. c. 3) Possibly illegal - as you are selling something you know is not yours to sell. Virgin Broadband Box attached to house. Frazerdog123. We would like to show you a description here but the site won’t allow us. If it’s not a technical issue you need help with then we’re here to support you on. Virgin Media; My Virgin Media. 2. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Hi Virgin I am returning equipment and I have to put the silver cap. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. SpeedWe would like to show you a description here but the site won’t allow us. I'm sick of waiting for these to be collected and they are gathering dust. Virgin Media Price Guides. co. 2. We would like to show you a description here but the site won’t allow us. Hi. I trust the bill will be cancelled when the kit. I used to live in London and since I had to move home I chose to discontinue my broadband. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. So why should I not recyle them instead ??? (not a serious question, but I am interes. phil55. The service start date was 28 January 2023. 7K subscribers in the VirginMedia community. Available with M50 broadband or faster. Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. This clearly didn't happen and I was charged a late payment fee, which has now gone on my credit history. . Missing components when returning box to Virgin Media. Security matters. so trying to explain anything to a human is. Plug the cables into the Hub. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Phone. My Virgin Media. I'm sure they would have charged me if I was out when they arrived. No setup fee is available on all bundles, broadband & phone, and broadband only packages. we never really used the tv box and I throw it away many months ago. . 3. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. We would like to show you a description here but the site won’t allow us. 5. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Afternoon, Basically last year I was the head tenant for a student property and I did all the bills. Hi Yicheng, Thanks for coming back to me on this one. 28 December 2011 at 1:11PM. Alternatively, you can take the kit to your local O2 store or your local recycling centre. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. kit not collected . What happens if you don’t return your Virgin Media equipment? If you are leaving Virgin Media or changing your services your kit will need to be returned, and we will notify you via text and email. Security matters. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Joining in. My Virgin Media App. Unless I'm missing something in order to do a collect plus returns I'd need a pre-paid label/returns pack to return the unit? --- Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the bo. Each time promised either it will be collected by. QuickStart, set up and connections. I had a receipt from him and never any comeback from Virgin. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. Please, expect a private message from me here shortly, so I can have a further look and help out. Sign out . Update: Steve the virgin media guy came today and took the router. agreement. Hope this helps clarify things!Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. |. I didn't return my equipment successfully yet, but I find a very useful link: - 5127590Pre-paid returns packaging can take up to 10 working days to arrive, but you can print your own returns labelling here and drop off at your nearest collect plus point. Reply. You can find informationHow many stars would you give Virgin Media? Join the 74,685 people who've already contributed. Joining in. hello007007 Posts: 149 Forumite. on 11-02-2023 11:36. Have been told that some customers have been charged when not returning equipment, however included with the TV360 box have a leaflet stating please recycle your old kit. If you requested a return kit from Sprint and haven't received it or maybe even misplaced it, you can request a new one online. An Ethernet cable – The. richardsch. . 2. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. After that it is up to VM and its contractors to ensure the kit is returned. You can, if you prefer, print your. My Virgin Media app: Requires compatible Android 7. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. 35 minutes ago. Here you’ll find all the help you need for Virgin Media related problems and issues. your Boosters are paired. We would like to show you a description here but the site won’t allow us. You can order a pre-paid equipment returns packaging through our Return Kit page . If you want a hand understanding our services, or how to do certain tasks, you’ve come. Up to 3 WiFi Pods if needed. Given all the UK calls are recorded it will be verified that she told me to Bin it. The webpage usually list which items need returning, however it doesn't at present. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. This model should not be allowed, or at least there should be a way to connect to a VM. My sister left Virgin Media in January 2023. . Upgrading V6 boxes to 360. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. At Virgin Media, we’re passionate about protecting our planet. They will be charged for not returning any rented equipment that VM want back. . Browse Virgin Media Virgin Media Community. Switched On Families. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Turn on and get connected. They said it should be 30 days to return so basically I hav. I terminated my Virgin Media service a few weeks ago. It is important that you read and understand the full terms and. Manage Your Account. QuickStart, set up and connections. Tip Set up all of your kit within 12. No setup fee is available on all bundles, broadband & phone, and broadband only packages. This includes: The Stream box. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Hi Moderators, Hope you can help, I keep receiving emails from Virgin stating that they are awaiting the return of kit that I am still using as I have moved my services to a new address. is legally binding, which means that we are making promises to each other about the . It appears that returning kit is. 2 will be able to show programmes in 4K Ultra HD format from the Virgin TV V6 box. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. Options. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. on 26-03-2023 08:51. You’ll then be able to use your same old phone to make. 0 or iOS 12 or later mobile or tablet. Hello. Stay safe online. I have today 11th feb had the same original email we need to collect your kit. Go to solution. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media Help - Get help, tips and advice to m. TVs across the UK are getting hyped for the arrival of Stream from Virgin Media. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. Now all a sudden at 03. I. Virgin Mobile. New 4K Ultra HD kit uses HDCP 2. We would like to show you a description here but the site won’t allow us. Then I for some reason go. And now I'm getting chased up. Don’t plug the power cable into a plug socket yet. Typically, extenders are linked through a wired port using an Ethernet cable. When referring to “agreement” we mean all of these things. I second this . hello007007 Posts: 149 Forumite. QuickStart, set up and connections. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. I’ve arranged for virgin media to collect my kit as I cancelled my contract with them. If we don’t get the requested kit back, then we may charge to replace it. You can contact us to discuss your O2 mobile products and services. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Virgin Media Staff Options. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. Everything you need is posted to you. If there is any extra credit left in your account, you will get the refund through check via post in a few weeks. Forum Team 10 Views Message 2 of 2 Flag for a. It has been very poorly attached and has caused damage. I spoke with VM, and they sent me a return kit. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. It’s easy to Click & Collect your Virgin Media order with Yodel. We use Collect+ services for returning. Sim Application option missing (SIM Toolkit) - Virgin Media Community - 5246628. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. If we need to send you some new equipment or book an engineer. Please follow this link to create a new pre-paid label to return it to us. They told me I needed to return the equipment or I would have to pay a fine. I cancel my subscription during the cool off period even before the kit arrived. The first thing you notice is how small the Stream box is. on 23-12-2021 17:18 sorry if in wrong place. on 05-03-2022 19:10. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. @00johnjohn00 wrote:. £8p/m extra or included with Gig1 or Volt. When you’re booking your move, let us know if you want to choose a new package for your new home. Normally, we ask you to return your kit. So I left Virgin about a month ago after too many years. for the parcel you sent back? This is your proof that you sent it. I hope someone can help on this forum as I cannot get through via email or phone to Virgin Media. Could you please check if the kit is definitely not received and if so, work this out with Yodel? I'll gladly provide the tracking number via PM. We would like to show you a description here but the site won’t allow us. Please follow the simple instructions we’ve provided in the pack that we delivered with the new equipment. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. My parents recently swapped their Tivo for a V6. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. If a customer does not return their equipment within 14 days of their contract end date, they will be subject. 2 July 2015 at 2:05PM in Phones & TV. I'm a moderator/staff could pick this up and follow up, that would be great. Browse Virgin Media Virgin Media Community. Hi mikeratkins, thanks for posting and welcome to our community. with Virgin Media and Virgin Media Payments. After canceling your service, you need to return the Virgin media kit. Solved: My VM account ended on 31st March. . I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Options. Re: My return Kit has not arrived If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. Go to solution. Sign in . . Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. They said it should be 30 days to return so basically I have the entire month of Feb. Sign in . We would like to show you a description here but the site won’t allow us. If you don't return it they have a right to charge you for it. Control your services . Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. . Options. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Options. . If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Virgin Media Kit Collection. We would like to show you a description here but the site won’t allow us. We don't send confirmation of your request to cancel. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. If we decide to do this, we'll let you know. However, despite my attempt to request for the return kit to be deli. Switched. A power adaptor to plug into the Stream box and a power socket at the wall. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Your experience matters. We have also have a virgin media broadband and tv package and we have a hub 3. Virgin Mobile. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. on 25-11-2022 12:11. Stay safe online. on 31-01-2023 16:46. Options. 0 Kudos. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. I have also been reminded each. Browse Virgin Media Virgin Media Community. My Virgin Media App. 554bn, inching up 0. SpeedWe would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. I sent a message and was advised on the 2nd Feb, that packaging would be sent out to me to return myself by collect+. Connect the Hub’s power cable with the blue tab. Also you might struggle TV wise. Account - Mobile. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. The new fibre phone line is designed to work with the same phones as the old copper line. services. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. We would like to show you a description here but the site won’t allow us. You can get in touch with the team on 0800 952 2302. The tracking on Yodel says its still en-route. Manage Your Account. If after rebooting, the V6, TiVo, or TV 360 box is still not working, try running a quick diagnostics check to find the root cause of the issue and how to fix it. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. Mobile. You’ll be able to return it for free via Collect+, which operates over 5000 outlets across. Thank you both for your input and trying to help. scroll down to 'External wall box'). . Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. the left and right are not communicating. At least 30Mbps download speeds in every room or £100 one-off credit. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. SpeedWe would like to show you a description here but the site won’t allow us. HD kit and some older 4K Ultra HD kit only supports older versions. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. For my surprise, in the package of the hub 5, was another package to return the hub 4. They were not required to return it but were asked to recycle it correctly. QuickStart, set up and connections. 02. We would like to show you a description here but the site won’t allow us. Enjoy this video!Thank you for watching! Please. The advantage of this would be less disruption to the property. The webpage usually list which items need returning, however it doesn't at present. Virgin Media;. Reset back to router modeInstall Hub 5 and Enable Modem ModeVirgin Fibre Areas only. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. This promotion means you won’t pay the usual setup fee of £35.